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Open a ticket

 

Form

If you have a support bank with us, please open a ticket by responding to this form. The time spent by our teams will be automatically deducted, and you will receive a consumption report at the beginning of each month.

Briefly describe the action you were trying to accomplish
Separate the email addresses with a comma.

Provide a clear sequence: click here, then there, etc.

Explain what you see or what is happening.

Explain what you thought you would see or what should have happened.

Attach files if possible (images or videos)

Processing times increase in business days. 
Low: approximately 5 days; 
Medium: < 5 days; 
High: < 2 days; 
Urgent: < 24 hours 

For urgent assistance, it is essential to speak with a member of our team by phone. They will be able to confirm that your ticket has been received. Please contact the following individuals in this order to inform them that you have opened a very urgent ticket: 1. Guillaume 2. Corentin 3.Brieuc 4.Any other team member whose number you have​
Submit

Your ticket has been successfully submitted

Our team should respond within the next 2 business days.

If your question or issue is urgent, please let us know by replying to the opening email or contact us by text or phone to inform us.
Please note that as a customer, you also have access to our portal where you can view your tickets, invoices, purchase orders, etc.

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